Answered By: Your Library Team
Last Updated: Apr 03, 2017     Views: 129

If you are logging in via MUSE then you should be able to access the same e-resources on or off-campus.

Have you checked the eResources Service Indicators to see if any known problems exist?

The following tips can often resolve the problem:

1. Clear your cache and cookies by clicking on Tools on the menu bar and then internet options.

2. Enable pop-ups by clicking on the pop-up blocker within the Tools menu.

3. Try a different browser such as Mozilla Firefox or Google Chrome

4. Update to the latest edition of Foxit Reader or, alternatively, Adobe Reader.

5Synchronising your password may also help.

NB - You may find that you are unable to access eResources if you use a VPN connection. We recommend access via MUSE/Starplus without the use of VPN