Answered By: Your Library Team
Last Updated: Jul 05, 2017     Views: 127

Student Equipment and Support Service (SESS) - is support for students having problems with their IT equipment.  This service can be accessed via the Information Desk on Level 1 of the Information Commons.

The SESS desk is open: 

Mon-Thu: 09:30-16:30 

Fri: 10:00-16:30 

Saturday and Sunday: 12pm-5.30pm (term time)

We will try to diagnose and resolve problems on the spot, but for more complex issues we may need to do one of the following:

  • For problems with an IT service or software, we will take your details and an expert will get in touch.
  • For hardware problems which require us to take a closer look at your computer, we will give you a receipt and contact you when the work is completed. Please take your receipt to the Information Desk in the IC to collect your equipment.

Unfortunately, we are not able to source replacement parts for your hardware or carry out extensive repairs that involve dismantling your device. If we can’t resolve the issue, we will be happy to offer you advice about the next steps you can take to help you get your equipment repaired. Remember, if your product is still under warranty, you can seek help from the manufacturer or the shop you bought it from.

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