Answered By: Your Library Team
Last Updated: Dec 02, 2016     Views: 25

Requests are available for collection 24/7 at the Information Commons and the Diamond; shelved in alphabetical order using first four letters of surname, initials and last four digits of your UCard and dated when the item was placed on the hold shelf.
You need to go to Western Bank and Health Sciences Libraries in staffed hours to collect you request.

If you have only just received the email stating your requests are ready for collection please ask a member of staff regarding this as it may still being processed in the office and not been placed on the shelves just yet. Please also make sure you are collecting your item from the site you requested it from!   

Requests are taken off the shelves two days after you receive the email, four days if you are part time, a distance learner, postgraduate or are registered for additional support.  The date is on your email.

If you require If the date for collection is missed and another borrower requires the item, you will have to re-request it and rejoin the queue. If you know that you will have problems in picking up the item please contact the library either by phone on 0114 2227200 or email and we will keep it for you for a longer period as long as no one else needs it. 

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