Answered By: Your Library Team
Last Updated: Jul 05, 2017     Views: 64

CiCS stands for Corporate Information and Computing Services.

The two main essential services that CiCS provide are IT Support and student computers in our libraries and computer rooms across the University campus.

There are CiCS staff located in the Information Commons on the Level 1 Information Desk and in The Diamond Level 4 at the Information Connect Desk to offer advice and support with your IT enquiries. 

There is a SESS Desk (Student Equipment Support Service) available on Level 1 of the IC during staffed hours. We will try to help with any issues that you have with your device, such as:

  • Problems using University IT services
  • Problems using software
  • Reinstalling operating systems
  • Removing viruses and malware

For more complex issues we may need to take your computer to the workshop so we will take your details, give you a receipt and contact you when the work is complete.

CiCS obviously provide much more support, help and services within the University and all of their services can be found on their webpages.

CiCS Helpdesk can be contacted at helpdesk@sheffield.ac.uk 

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Chat is available during staffed hours.