Answered By: Your Library Team Last Updated: Jun 06, 2017 Views: 62
What is a Lost Item Notification?
A lost item notification is to inform you that the item is still needed by the library. This is normally because someone else has requested it. You will by this point, have received a Due Now Letter on the date that the item was due, and an Overdue Reminder after 7 days. Your Library account will also be frozen although we will continue to automatically renew other items on your account.
What should I do now?
The item will be declared Lost. You need to return it as soon as possible. After the Lost Item Notification, the next stage is to receive an invoice for the price of the book plus a £30 administration fee if the item is still not returned. Therefore if you cannot return the item for any reason please contact us by email firstname.lastname@example.org or by phone on 0114 222 7200. When you have returned the item your account will be unfrozen, all blocks will be removed and you can borrow and reserve items again.