Answered By: Your Library Team
Last Updated: Dec 13, 2016     Views: 148

When the Library has obtained the item, an email will be sent to you stating the last day to which the item will be kept for you. Please check your email regularly as the item will be reshelved if you fail to collect by the date on your notification letter.  Items are available for collection for two working days after you receive your email until they are removed.  Items in heavy demand are frequently requested by more than one customer.  In this case, it may be possible that the item is issued for a shorter period and renewals are not possible.

To collect requests from your 'pick up location', please go in staffed hours except the Information Commons and Diamond which are 24 hour buildings:

Western Bank Library - Information Desk Level 5
Information Commons - Self-service area on Level 0
The Diamond - Library Connect area on the ground floor
Health Sciences Library, Royal Hallamshire Hospital - Information Desk
Health Sciences Library, Northern General Hospital - Information Desk

What happens if I am delayed in picking up my request?

If the date for collection is missed and another borrower requires the item, you will have to re-request it and rejoin the queue. If you know that you will have problems in picking up the item please contact the library either by phone on 0114 2227200 or email and we will keep it for you for a longer period as long as no one else needs it.  

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