Answered By: Your Library Team
Last Updated: Feb 12, 2019     Views: 150

If you are trying to access an ebook via Dawsonera and the PDF file is not displaying properly you may need to adjust your browser settings.   

If you click on the Dawson User Guide and FAQs link as shown below, this will take you to a page where it's easy to see the different browser issues, together with instructions on printing, copying and downloading to Apple & Android devices. 

If you are still experiencing problems try:

1. Clear your cache and cookies by clicking on Tools on the menu bar and then internet options.

2. Enable pop-ups by clicking on the pop-up blocker within the Tools menu.

3. Try a different browser such as Mozilla Firefox or Google Chrome

4. Update to the latest edition of Foxit Reader or, alternatively, Adobe Reader.

5. Synchronising your password may also help.

NB - You may find that you are unable to access eResources if you use a VPN connection if you are off campus. We recommend access via MUSE/StarPlus without the use of VPN.