Answered By: Your Library Team
Last Updated: Aug 25, 2017     Views: 116

If you receive the following error code when accessing online material on StarPlus [LDAP: errorcode 49 - Invalid Credentials] please try the following.

 

  • Firstly you should log out of MUSE, close their browser and sign back in again. (Issues are often caused by a session timing out and this simple fix can solve many problems.)

If this doesn't solve the issue:

 1. Clear cache and cookies by clicking on Tools on the menu bar and then internet options.

 2. Enable pop-ups by clicking on the pop-up blocker within the Tools menu.

 3. Try a different browser such as Mozilla Firefox or Google Chrome for example

 4. Update to the latest edition of Foxit Reader or, alternatively, Adobe Reader.

 Finally a you should Synchronise your password