Answered By: Your Library Team
Last Updated: Nov 30, 2018     Views: 144

Electronic access help

If you have any problems accessing our electronic resources (databases, eJournals or eBooks), please contact us. It may be a problem with StarPlus or the resource itself.  We can contact the provider to report the problem and often provide solutions for you in the interim.  

When you are searching material and experience problems please click the report an issue with this resource link as shown below so we can see the details of your problem, this will take you to an online form where you can enter the details of the information you are trying to access.  Then press submit at the bottom of the form.

It's also worth checking

  • That the library has access to the year that you are looking for.
  • If the electronic resource offers full-text or abstracts only.
  • The eResources Service Indicators to see if any known problems exist.
  • That the eBook isn’t a Review