Answered By: Your Library Team
Last Updated: Aug 28, 2018     Views: 110

If you are seeing the 'Add to Queue' icon, this is because some Dawsonera ebooks can only be used by a certain number of people at a time (the number is set by the publisher) and that maximum figure has been reached.

In this situation you have two options to open the ebook:      

  • Click on the clock icon and view the ebook for a maximum of one hour only
  • Click on the 'Add to Queue' button to be notified by email when the ebook will be fully available without any time constraint (NB. all 'Add to Queue' requests expire after 12 hours, but the corresponding ebook should usually become available well before that eventuality). An e-mail will be sent when the book is free to use. 

Another common problem is the PDF of the ebook opening in a separate window in the foreground, and displaying one page at a time. This can usually be solved by changing your browser settings to open PDFs with Adobe Acrobat within the browser window.

  • In Firefox go to Tools/Options/Application and then select Use Adobe Acrobat rather than Use Adobe Acrobat Reader DC (default).
  • Google Chrome has a built-in PDF viewer enabled by default. When you click a PDF link on the web, the file opens directly in your browser window. The following controls are then available in the lower-right area of the browser window:


Dawsonera allows you to download content to a PC, laptop or Apple/Android mobile device, but not to a Kindle or other proprietary ebook readers.

Users will be able to download Dawsonera ebooks for a 48 hour period. However, downloading offers only limited functionality so is useful only if you are going to be away from an internet connection for some time. Otherwise, the library strongly recommend using the read online function as opposed to downloading.

Further help and links are available online here.


You can also check the details of different ebook suppliers and how to access content on their platforms.