Answered By: Your Library Team
Last Updated: Aug 30, 2018     Views: 83

Requested/Reserved books can be collected from:

Information Commons - in the 'Reservations for Collection' area located on Level 0 - 24 hour collection.

The Diamond -  library Connect on Level 0 - 24 hour collection

Western Bank Library - Please ask at the Information Desk on Level 5 - collection available in staffed hours.

Health Sciences library - Please ask at the Information Desk - collection available in staffed hours.

Requests/Reserved books that are available for collection 24/7 are shelved in alphabetical order, using the first four letters of your surname, initials and the last four digits of your UCard. The requests/reserved items are labelled with the date the item was placed on the hold shelf.  

When the library has obtained the item, an email will be sent to you stating the last day on which the item will be kept for you. Please check your email regularly as the item will be reshelved if you fail to collect by the date on your notification email.

Items in heavy demand are frequently requested by more than one customer.  In this case, it may be possible that the item is issued for a shorter period and renewals are not possible.

If the date for collection is missed and someone else requires the item, you will have to re-request it and rejoin the queue. If you know that you will have problems in picking up the item by the date on the email then please contact the library either by phone on 0114 222 7200 or email and we will keep it for you for a longer period as long as no one else needs it.

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If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


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  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

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