Answered By: Your Library Team
Last Updated: Jul 03, 2018     Views: 286

Student Equipment and Support Service (SESS) - is support for students having problems with their IT equipment.  This service can be accessed via the Information Desk on Level 1 of the Information Commons.

The SESS desk is open: 

Mon-Thu: 09:30-16:30 

Fri: 10:00-16:30 

We will try to diagnose and resolve problems on the spot, but for more complex issues we may need to do one of the following:

  • For problems with an IT service or software, we will take your details and an expert will get in touch.
  • For hardware problems which require us to take a closer look at your computer, we will give you a receipt and contact you when the work is completed. Please take your receipt to the Information Desk in the IC to collect your equipment.

Unfortunately, we are not able to source replacement parts for your hardware or carry out extensive repairs that involve dismantling your device. If we can’t resolve the issue, we will be happy to offer you advice about the next steps you can take to help you get your equipment repaired. Remember, if your product is still under warranty, you can seek help from the manufacturer or the shop you bought it from.

Related Topics

Contacting Library Help

Submit your Question
Information

Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query

 

Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

Your Info
Fields marked with * are required.