Answered By: Your Library Team
Last Updated: Nov 28, 2021     Views: 113

If you have only just received the email stating your request is ready for collection, please ask a member of staff. It may still be being processed in the office and not been placed on the shelves just yet. Please also make sure you are collecting your item from the site you requested it from!
Requests are available for collection 24/7 at the Information Commons; shelved in alphabetical order using first four letters of surname, initials and last four digits of your UCard and dated when the item was placed on the hold shelf.
To collect your request from Western Bank Library you need to come during building opening hours (self-service collection is available outside staffed hours). To collect your request from Health Sciences Libraries, you need to come during staffed hours.
Requests are removed from the shelves two days after you receive the email.  The collection date is on your email.

If the date for collection is missed and another borrower requires the item, you will have to re-request it and re-join the queue. If you know that you will have problems in picking up the item, please contact the library either by phone on 0114 222 7200 or email and we will keep it for a longer period if no one else needs it.