Answered By: Your Library Team
Last Updated: May 25, 2018     Views: 126

For Students
Upon completion of your studies, an email will be sent to inform you that your account is going to be deleted. Accounts remain active for 2 weeks after your course end date. Any extension requests must come from the appropriate Head of Department, and sent to helpdesk@shef.ac.uk.

If you wish to retain any documents and emails associated with your student account, there are a number of actions that you can take:

Files & Documents
To download documents from your myFilestore, log into MUSE, click the My services menu and select myFilestore. You can then select folders/files you wish to download.

For Google Docs, you can transfer ownership to a new account, or there is the Google Takeout app that allows you to download all of your data within your Student Google Account; however, this is downloaded into a .zip file and accessed via the online app, so you may wish to transfer or download only the most important files.

Emails
It is possible to either transfer or forward emails that you wish to keep.

PebblePad
After your studies are complete, you can retain access to PebblePad through an alumni account which will be a free lifetime account. It is important that if you wish to use this that you create your alumni account before your university username and password expire.

Note: The expiry date of your UCard is printed on the front. If you believe you need an extension to your UCard expiry date, you should go to the Student Services Information Desk in the Union building.

For information regarding closure and expiry of other account types, please see here: https://www.sheffield.ac.uk/cics/account/closure 

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