Answered By: Your Library Team
Last Updated: May 04, 2018     Views: 126

If you return the item(s) listed on your invoice you will not have to pay the cost of the book(s), but you will still be charged the non-refundable administration fees of £30.  You will be given credit for the cost of the returned book and your invoice will be amended accordingly. Your library account will be frozen until you pay the invoice. Please see further information on how to pay your invoice.  

Related Topics

Contacting Library Help

Submit your Question

Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

Your Info
Fields marked with * are required.