Answered By: Your Library Team Last Updated: Sep 06, 2018 Views: 130
What is a Lost Item Notification?
A lost item notification is to inform you that an item on loan to you is still needed back by the library after several previous reminders. This is normally because someone else has requested it. You will, by this point, already have received a Due Now Letter on the date that the item was due, and an Overdue Reminder after 7 days. Your library account will also be frozen although we will continue to automatically renew other items on your account.
What should I do now?
You need to return the item urgently. After the Lost Item Notification, the next stage is to invoice for the price of the book plus a £30 administration fee if the item is still not returned. Therefore if you cannot return the item for any reason please contact us by email email@example.com or by phone on 0114 222 7200. When you have returned the item your account will be unfrozen, all blocks will be removed and you can borrow and request items again.