Answered By: Your Library Team
Last Updated: Sep 17, 2018     Views: 188

In order to request a refund from your myPrinting account, please follow the instructions here and send an email to

Please be aware that refunds will only be given on money you have added to your account - each account is credited with £2 by the University when you start your course, so this amount will not be refunded. A full list of refund rules are available on the website above.

Related Topics

Contacting Library Help

Submit your Question

Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

Your Info
Fields marked with * are required.