Answered By: Your Library Team
Last Updated: Apr 27, 2017     Views: 106

Can I get my Interlibrary Requests delivered direct to my desk top?

Yes - FileOpen is the way the British library sends electronic articles to customers. 

  • The British library will send an email containing the link to your document and instructions for opening it.
  • To open the document your PC must have fileopen software installed on it.
  • Your computer will also need to have Adobe Reader (version 4 or later). This is already installed on all University PCs.
  • If you are using a managed windows 7 desktop you will need to download the fileopen software from the `Start' button on the pc. Information on how to do this can be found on the Corporate Information and Computing Services (CICS) web pages at:

If you do not use a managed desktop and you do not have FileOpen installed on your computer, you can download this software from the British library from the FileOpen Test Document Service Page.   To comply with copyright legislation, there is a specific  process for electronic delivery of documents:

  • When the British library sends the link to the document it is available for 30 days only.
  • Once the link has been activated the document will remain accessible for 14 days only.
  • The document can be viewed more than once, but only from the same computer. Therefore if you intend to print the item, make sure you can print from that machine before opening it. It is advisable to print the article immediately - on an Open Access PC do not close the document or log out until you have printed it out.
  • You cannot save the document and it can only be printed once.

Best practice is to print the document as soon as you activate the link.

There is a test document on the British library website. Download it first to make sure you will be able to access your requested documents.   If you do not wish to access an electronic copy of an Interlibrary loan please check the box at the top of the Interlibrary Request Service form.

How to I obtain my hard copy Interlibrary loan?​ 

You will collect your Interlibrary Loan from the library site where you handed your form in .  We will email you when it is ready to collect. 

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If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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