Answered By: Your Library Team
Last Updated: Jan 13, 2020     Views: 162

We use a number of different publishers for our eBooks, and the functionality varies between them. Below are some general tips for fixing issues, and you may also find the library's Information and Digital Literacy tutorial on eBooks can resolve your problem.

Firstly, please be aware that when you have found an eBook on StarPlus that you want to read, the book will open in a new tab and not within StarPlus. The links to all online content (including eBooks) from StarPlus will display when you click on the item's title or the 'available online' button underneath the title. You need to click on the blue hyperlink to access the book.


  • We strongly recommend using the read online function for eBooks as opposed to downloading chapters. Downloading is often subject to strict conditions that vary by publisher (for instance, limiting the time you can access downloaded content for) and offers only limited functionality compared to reading online.

  • Another common problem is the eBook opening as a PDF in a separate window in the foreground of your browser, and only displaying one page. This can usually be solved by changing your browser settings to open PDFs within the browser window.
  • Most of our eBooks cannot be transferred to, or read on, a Kindle because of the digital rights software associated with them by the publisher.
  • Some eBooks can only be used by a certain number of people at a time (the number is set by the publisher), and you may see an 'Add to Queue' icon if that maximum figure has been reached. In this situation you have two options to open the eBook:      
    • Click on the clock icon and view the eBook for a fixed period (often one hour).
    • Click on the 'Add to Queue' icon to be notified by email when the eBook will be fully available without any time constraint ('Add to Queue' requests expire usually after 12 hours, but the corresponding eBook should usually become available well before then).