Answered By: Your Library Team
Last Updated: Apr 14, 2017     Views: 68

Once you have placed your request you can check the progress of the request at any time:

You can check the progress of a requested item in the following way;

Log in to StarPlus
Click on 'mylibrary Account'
Click on 'Requests' from the facet box on the left of the screen

A list of your current requests will be displayed.

                        Title of book                                  The status of the request            Actions – this gives you the option to cancel your request.

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Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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