Answered By: Your Library Team
Last Updated: May 29, 2018     Views: 3

When you contact the Library by submitting a new question or email, initiating a Chat and messages via SMS we may ask you to provide us with certain information which helps us to deal with your query, this is not mandatory and you can initiate contact with us anonymously.

Our FAQ (Frequently Asked Questions), SMS, Chat and email services are provided by a company called Springshare.  These applications are widely used by Libraries in UK Universities. Springshare's servers reside in the EU and this is where any data submitted is stored.

Any other personal information you share with us, which will help us deal with your query, is stored on the Springshare servers.

For reporting purposes we may download statistical data to enable us to see who is using our services and how they do this. This will ultimately help us with service improvement.

Springshare's privacy policy

 

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Contacting Library Help

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Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query

 

Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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