Answered By: Your Library Team
Last Updated: Jul 23, 2018     Views: 8

You can use EndNote Desktop on-campus for free by downloading from the CiCS software Center. Once you start using it, press the 'sync' button to import all your references from your EndNote Online account. 
If this doesn't work straight away, check the following:
  • Have you entered your EndNote password correctly? This is a different password to your University one and contains a special character such as: [ ] ! * etc.
  • Do you have 100s or 1000s of entries in your EndNote Online library? It can take several minutes for the libraries to synch the first time.

Contacting Library Help

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Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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