Answered By: Your Library Team
Last Updated: Jul 12, 2018     Views: 39

We will always try to help you recover lost items.

If you have lost your work then please stay logged on to the PC you are using, if possible. Go to the nearest Information Desk and someone will try and recover your work. If the desk is closed, try contacting the CiCS helpdesk, by phone 0114 222 1111 or via email

The best places to save your files are in your University Filestore or Google Drive.

Please see this link for the best way to save and store your work.

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Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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