Answered By: Your Library Team
Last Updated: Apr 27, 2017     Views: 92

The British library will send an email containing the link to your document and instructions for opening it.
To open the document your PC must have FileOpen software installed on it.
Your computer will also need to have Adobe Reader (version 4 or later). This is already installed on all University PCs.

If you are having problems downloading a document a member of the Interlibrary Request Team can print a copy for you. You will need to send them the original email from the British library.  Please ask a member of staff at the Western Bank Library for more help or email who can request for the item to be sent in a different format.


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Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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