Answered By: Your Library Team
Last Updated: Jul 03, 2017     Views: 52

Please speak to a member of staff at any library site as they may be able to help in the first instance, there might a paper jam or no paper or toner etc..

If not, difficulties with Pre-pay service printers, photocopiers, swipe units and value loaders can be reported to CiCS see here for contact information.  

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Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query

 

Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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