Answered By: Your Library Team
Last Updated: Mar 23, 2018     Views: 49

You can sychronise your password if you are having difficulty accessing e-resources.  Please log into

This web page enables you to administer your computer accounts.
You can:
* Get Novell filestore information
* Unfreeze your Novell Account
* Change or Synchronise your passwords
* Display information about your computer system accounts
* Request your Ucard PIN be sent to you by email
* Request a new Remote Access (VPN) password
* Display the status of your recent password synchronisations or changes
* Choose a new Ucard PIN

Contacting Library Help

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Electronic access help

If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query


Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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