Answered By: Your Library Team
Last Updated: Mar 05, 2018     Views: 284

When the library has obtained the item, an email will be sent to you stating the last day to which the item will be kept for you. Please check your email regularly as the item will be reshelved if you fail to collect by the date on your notification letter.  

Items are available for collection for two working days after you receive your email.  Items in heavy demand are frequently requested by more than one user.  In this case, it may be that the item is issued for a shorter period and renewals are not possible.

Please collect requests in staffed hours (except the Information Commons and Diamond which are 24 hour buildings) from the following pick-up locations:

Western Bank Library - Information Desk on Level 5
Information Commons - Self-service area on Level 0
The Diamond - MindSphere area on the ground floor
Health Sciences library, Royal Hallamshire Hospital - Information Desk
Health Sciences library, Northern General Hospital - Information Desk

Delayed in picking up your request?

 

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If you have any queries about our electronic resources (databases, e-journals or e-books), please contact us.

  • Have you included full item details, title, author, year, volume, page numbers etc as this will help us to resolve your query

 

Accessing an ejournal article or ebook?

  • Check that the library has access to the year that you are looking for.

  • Check if the electronic resource offers full-text or abstracts only.

  • Check the eResources Service Indicators to see if any known problems exist.

  • Check that the ebook isn’t a Review

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