Answered By: Your Library Team
Last Updated: Nov 30, 2017     Views: 430

All applications for External Membership have to be made online. This also includes renewals and replacements for lost/damaged cards.

  • Click here for the external membership application form.

  • (Alternatively, visit the Online Store site, then in the search box under All Departments type ‘library’, then click on ‘Library External Membership’)

  • Click on ‘Book Event’.


  • Log in if you have used the system previously, and continue to the Delegate Categories screen.  If you are a first time customer you will need to create an account.


  • Under New Customer you will see this box. Click on the red text.


New Customers - Register your New Account.


  • You need to complete all the fields marked with a red*. If any of the required fields are missed then the system will tell you.        

  • Click ‘Continue’ to create the account.                

  • This takes you to the Delegate Categories screen.


Choose a Delegate Category


  • On the Delegate Categories page select the type of membership you would like to apply for using the dial to the left of the option and click ‘Continue’.

On the page headed Delegate Details, click ‘Use my Customer Details’. Your details will populate the boxes. Click ‘Continue’.


  • All applicants then have to upload a current passport style photograph. The filename of your photograph MUST contain your full name.

  • A green tick will appear to indicate a successful upload.

  • Remember to tick the ‘I confirm I have named my photo file to include my full name’ box.

  • Continue with the application by ticking all of the relevant dials on that page. Check your details, and make sure that all required field are answered before clicking ‘Continue’.

  • This will take you to the Booking Summary page: this contains brief information about what has been ordered, cost, and the customer name. You can click ‘View Pending Booking’ to check the order, or you have the option to cancel your booking. If you wish to proceed with the order click ‘Add to Basket’.


  • On the Shopping Basket page, click ‘Proceed to Checkout’. Please note, if a customer has chosen a Fee-Paying option they will select their payment method at this point. The two options are Credit/Debit card or Paypal Express.


  • On the Delivery Address and Payment Method click ‘Continue’. This screen generally repeats itself, so simply select ‘Continue’ again.

  • The very last thing you do, is to click on the ‘Confirm’ button at the bottom right-hand side of the screen. Unless you do this, the Library will not receive the application.


  • The order is now completed, and at the top of the screen you will see the order number and the date.


  • You will receive two confirmation emails: an email receipt from the Online Store with a reference code of SHEF followed by six digits, and an order confirmation from
  • When you have received these two emails, your application has been received by the library.


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