Q. How do I report an error in StarPlus?

Before reporting an error in StarPlus, test that the problem is not related to your device or browser by following our troubleshooting tips.

If the error persists go to the StarPlus record for the item and click the report an issue with this resource link. Fill in the form with your contact details and a description of the problem, preferably including a screenshot of any error messages. If you do not provide your contact details we will be unable to respond to you.

We can contact the provider to report the problem and often provide solutions for you in the interim.  

It's also worth checking:

• If it is a journal article, search for the journal title on StarPlus and see if you can access the article by browsing to the volume and issue it was published in.
• Are the resource details what you expected? If it is only one page long, it is likely to be an abstract rather than a full-text article. If you were looking for a book but this item is published in a journal, it is likely to be a book review.
• If there is there any information about the problem on the eResources Service Indicators webpage.
• If you aren’t able to access what you need in StarPlus, consider using an alternative search tool such as an academic database.